Thursday, January 24, 2013

Keeping the Peace: How to Deal With an Angry Client

Keeping the Peace: How to Deal With an Angry Client: Whether you’re fresh out of school or a seasoned veteran of the working world, receiving a tongue lashing from a client is never easy. And while your instinct may be to hide under your desk to duck and cover, eventually you’re going to have to face the music (and your client), and that’ll require some finesse.

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