How To Say No At Work

How To Say No At Work: When Beth Cronin started out as an associate at the law firm Trenam Kemker, she never once told a partner that she was too busy to do a project. Instead, she learned the right way to say no. “First, I developed a reputation as being earnest and hardworking,” says Cronin. “Then I made sure to understand what the project entailed, when my manager needed it and whether I could realistically deliver high-quality work in the allotted amount of time. The way to handle a request is never just to say ‘I’m too busy.’” Today she’s co-chair of the commercial litigation practice group at the firm, which has offices in St. Petersburg and Tampa, Fla.