3 Lessons From Amazon On Delighting Your Customers

3 Lessons From Amazon On Delighting Your Customers: I just read that the e-commerce market in the US is expected to reach $226 billion this year.  Amazon's US sales are expected to be about $30 billion.  My quick math tells me that means about 13¢ of every dollar spent online in the US is going to Amazon.  Clearly, Jeff Bezos and company are doing some things very right. And it behooves all of us who are trying to make our businesses better to pay attention.