A central, organized, archive of all the useful posts I found regarding the diverse topic of "business" ranging from ideas, to start ups, personal development, marketing, sales, entrepreneurs, human resources, managing, etc. I hope the info I share can empower people to improving their business environment.
Wednesday, January 5, 2011
Designing The Soft Side Of Customer Service
Designing The Soft Side Of Customer Service: "In service environments, customers have complex needs. Even in the most mundane encounters, emotions are lurking under the surface. Your job is to make those feelings positive."
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